 |
 |
 |
 |
J.P. Morgan Commercial Card Log In Help
|
|
|
|
J.P. Morgan Commercial Card Log In Help
Use the Forgot Your Password functionality if you are unable to remember your current password or have trouble logging in. You must know your organization ID, user ID, email address, and answers to security questions. You are also required to enter an access code, which will be emailed to you, to verify your identity.
The table below provides instructions on how to proceed with the information you have.
| If you need this information: | Then take this action: |
|---|---|
You don't remember your organization ID or user ID. |
On the Log In screen, click the Forgot your Organization ID or User ID? link to request your organization ID and user ID. OR For assistance, contact J.P. Morgan Customer Service using the phone number on the back of your card or contact your program administrator. |
You don't remember the email address associated with your account profile. |
Contact your program administrator for assistance. |
You don't remember your password, and you have never logged in and set up your security question responses. |
Contact your program administrator for assistance. |
You don't remember your password, but you know your organization ID and user ID, and you have logged in and set up your security question responses. |
On the Log In screen, click the Forgot Your Password? link. Then follow the steps below to reset your password. |
To begin the process of resetting your password:
Complete the following fields:
Organization ID
Enter your organization ID (e.g., us12345). The organization ID is assigned by J.P. Morgan and is unique to your organization.
User ID
Enter your user ID. The user ID is assigned by your program administrator and uniquely identifies you within your organization.
Email Address
Enter the email address associated with your account profile.
Click the Next button.
The information you entered in the previous step is displayed. If it correctly matches your user profile, an email is sent that contains an access code you will need to reset your password.